Privacy Policy

Last updated: January 2026

Rubbish Removal Mates ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using our website or services, you consent to the practices described below.

1. Information We Collect

We may collect the following personal information when you request a quote, make a booking, or contact us:

• Your name, phone number and email address;
• Your suburb or service address;
• Details about the rubbish removal job, including any photos you send us;
• Any other information you choose to provide in enquiry forms or messages.

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, and pages visited, through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and carry out our rubbish removal services;
• Communicate with you about your booking or enquiry;
• Improve our website, services and customer experience;
• Send you service updates or, where you have consented, promotional offers;
• Meet our legal and regulatory obligations.

3. Cookies & Analytics

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. We use tools such as Google Analytics to collect anonymous, aggregated data about site traffic. You can accept or reject non-essential cookies via the banner shown on your first visit, and you can control cookies through your browser settings at any time. Rejecting cookies will not prevent you from using the core features of our website.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share it only:

• With trusted team members and contractors who help us deliver our services;
• With third-party service providers (such as analytics or hosting providers) who assist in operating our website;
• Where required or authorised by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate. To make a request, please contact us using the details below.

7. Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@rubbishremovalmates.com.au or call +61 416-550-000.